Responsibilities:

As a Customer Service Team Leader, you will:

• Promote efficacy and efficiency of national homecare service;
• Coordinate a team of homecare customer service specialists;
• Ensure adequate documentation and data collection of the operation;
• Planning the healthcare professionals’ working schedules;
• Work collaboratively with the medical and nursing teams;
• Ensuring a positive experience for patients, partners and healthcare professionals.

Requirements:

To be considered for this role, here are the skills we’re looking for:

• Previous experience in operations/customer service;
• Graduation Degree;
• Experience in managing or coordinating teams;
• Experience in healthcare is a big plus;
• Computer skills (Excel is a must) and good ability to use different tools simultaneously;
• Good communication and argumentation skills;
• Fluency in Portuguese and English, with the ability to communicate effectively both written and verbally to all levels in business.

About the company:

Knok is the answer for a world where everyone has timely access to quality care. Through a Digital Front Door strategy, we connect patients, providers and healthcare professionals in one place.

ISO 27001 certified Recognised as #3 in Deloitte’s Technology. Fast 50 2023 Portugal list Proud supplier of the G-cloud 13 Framework. Top 10 Telemedicine Solution Providers in 2021 by Healthcare Tech Outlook.

At Knok, we dare to lead and humanize the digital transformation of healthcare. We envision a world where everyone has timely access to quality healthcare through digital technology, creating a more equal society. We genuinely believe in it and you can recognize it in every person who embraces this mission. We are rapidly growing, delivering augmented telemedicine on 4 continents, and we have barely begun!