Responsibilities

• To respond to incoming requests from platform users via the various channels of communication channels;
• Follow up requests until they are resolved in accordance with the internal process;
• Responding quickly and effectively to emergencies and reassuring customers in the event of a problem encountered;
• Escalate any difficulties encountered with the customer to the assigned Performance Coach in order to provide the best possible solution as quickly as possible;
• Proactively train and support customers in using the platform in order to unite teams around a digital strategy and ensure their success with our products;
• Make proposals to customers to promote innovations on the MoveWORK platform;
• Be a driving force in updating the FAQ and service guides and providing feedback to customers customers;

Requirements:

• You will have initial significant experience in a similar role (customer relations).
• You have an appetite for digital tools and are at ease with IT tools and the various channels of communication channels.
• You’re keen to learn, you’re curious and you like to solve problems. attention to detail and good analytical skills.
• You have excellent interpersonal skills, you are patient and empathetic, and you are organised, meticulous and have a sense of priorities, and a good sense of priorities.
• Your oral and written communication skills are excellent.
• You are fluent in French and Spanish.

The company:

MoveWORK provides a better quality of life at work for occupants, customers and service agents. Our offering consists of a SaaS platform, customisable mobile applications and high value-added services such as user coaching, training and support value-added services: user coaching, training, technical support, consulting on digital consulting.

Your recruiter:

Claudia, Talent Acquisition Specialist @ Effitalents.